Refund & Returns Policy
Date of last revision: February 28, 2026
At WonderHerb Naturals, we are committed to maintaining the highest standards of product quality, safety, and hygiene. Due to the nature of herbal health and wellness products, we have implemented a strict returns and refund policy to ensure product integrity for all customers. Please read this policy carefully before completing your purchase.
No Returns or Refunds Policy
All purchases made through WonderHerb Naturals are final. Once an order has been confirmed and dispatched, we do not accept returns, exchanges, or issue refunds. This policy is in place to protect product safety, prevent contamination, and maintain quality assurance standards.
We kindly request that customers review their cart, product selection, and delivery information carefully before proceeding with payment.
Damaged or Incorrect Items
If you receive a product that is:
- Damaged during transit
- Defective upon arrival
- Incorrect compared to your confirmed order
You must notify us within 48 hours of delivery. To initiate a review, please provide:
- Your valid order number
- A copy or image of the invoice
- Clear photographs showing the issue
Claims submitted after 48 hours of confirmed delivery may not be eligible for review. Once verified, we will assess the issue and determine an appropriate resolution, which may include replacement or corrective action at our discretion.
Non-Returnable Items
For health, hygiene, and safety reasons, we do not accept returns for:
- Opened products
- Used products
- Prescription-based products
- Products damaged due to improper storage or handling after delivery
This ensures compliance with health standards and protects all customers.
Order Cancellations
Orders cannot be cancelled once they have been processed and handed over to the courier. If you wish to request a cancellation, please contact us immediately after placing your order. Cancellation approval depends on processing status and is not guaranteed.
Refund Processing (If Applicable)
In rare cases where a refund is approved due to verified error or stock unavailability:
- Refunds will be processed via the original payment method
- Processing times may vary depending on your payment provider
- Shipping fees (if applicable) may not be refundable
Customer Support
Your satisfaction and trust are important to us. If you have any concerns, questions, or require clarification regarding your order, our support team is available to assist you.