Privacy Policy
Date of last revision: February 28, 2026
At WonderHerb Naturals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, upload a prescription, or interact with our services.
By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Identification Information (Full name, Billing and delivery address, Phone number, Email address).
- Order & Transaction Information (Products purchased, Order history, Payment confirmation details (processed securely via third-party payment providers)).
- Consultation & Prescription Information (Health-related information voluntarily provided during consultation, Uploaded prescriptions or supporting documents, Product suitability responses).
- Technical Information (IP address, Browser type, Device information, Pages visited, Cookies and usage data)
We only collect information necessary to provide our services efficiently and responsibly.
How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Processing and fulfilling orders.
- Delivering products within Sri Lanka.
- Verifying prescription-based product eligibility.
- Providing consultation-related services.
- Sending order confirmations and tracking details.
- Responding to inquiries and customer support requests.
- Improving website functionality and user experience.
- Complying with legal or regulatory obligations.
We do not sell, rent, or trade your personal information to third parties.
Prescription & Health Information Handling
Any medical information or prescriptions submitted through our website are treated with strict confidentiality. These documents are used solely for product eligibility review and order verification purposes.
Access to such information is restricted to authorized personnel only.
We do not share medical or prescription information with external parties unless required by law.
Payment Security
All online payments are processed through secure third-party payment gateways. WonderHerb Naturals does not store or have direct access to your full credit/debit card details.
We implement reasonable administrative and technical safeguards to protect transaction integrity.
Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to:
- Improve site performance.
- Analyze traffic patterns.
- Enhance user experience.
- Store session preferences.
You may choose to disable cookies in your browser settings; however, some website features may not function properly as a result.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Maintain order records.
- Comply with applicable legal requirements.
Prescription-related documents may be retained for record-keeping and compliance purposes.
Data Protection
We take reasonable technical and organizational measures to protect your information against:
- Unauthorized access.
- Data loss.
- Misuse.
- Alteration.
- Disclosure.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-Party Services
Our website may use trusted third-party services such as:
- Payment gateways.
- Courier services.
- Email communication platforms.
- Website analytics tools.
These providers have their own privacy policies governing how they handle your information.
Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us: